STANDOUT SPOTLIGHT
supply chain technology
ENTERPRISE ACCOUNT EXECUTIVE
AVAILABLE FOR REMOTE POSITIONS
Candidate acquired new customers that generated revenues that far exceeded targets
Hunter for leads and built extensive demand for company’s full line of products
Established initial contact with these prospects and represented company at promotional events
Established clear customer needs and the correct solutions for specific customers.
Lead and managed the company’s sales process with each prospect while providing updates and completing all necessary tasks as required per sales process in Salesforce (CRM)
Ensured that all new contracts fulfill the criteria specified by the Commercial team and entered into the CRM system accurately
Worked closely with the Customer Success and Operations team to ensure the successful implementation of all new customers
Identified opportunities for revenue growth within the customer base
Managed the company’s sales process with existing accounts with the objective of gaining a contract to supply additional service
Developed and maintained a thorough working knowledge of all products within the company’s business to maximize cross selling opportunities and provide best fit applications to the customer
Maximized margin on sales by adhering to a predetermined price structure
Maintained an ongoing understanding of the competition landscape
Sr. PRoject MANAGER
AVAILABLE FOR REMOTE positions
10 + years as a Project Manager
Education & Certifications
Bachelors in Business Administration, MBA and Master’s Certificate of Project Management
Scrum Alliance - Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO)
Skills & Competencies
Agile & Waterfall Project Management
Software Project Management
ERP, Oracle, Manhattan, Salesforce, MS Office Suite
Experience collaborating with business reps, software product managers and engineers on architecture integration of customer tools with internal IT systems (i.e. Lead projects that integrated Oracle and Salesforce and Lever with Workday and ADP with Workday).
Successfully utilized Jira, Confluence and Atlassian to assist in managing agile work between groups as well as MS project to manage the overall project.
Lead agile hybrid and waterfall software engineering project teams planning from the end to end ideation process, design, development, schedule for large scale projects, testing, reporting, deployment and project tracking.
CUSTOMER SUCCESS MANAGER
AVAILABLE FOR REMOTE OR ONSITE POSITIONS
Maintained quality customer relationships by delivering exceptional customer service, establishing rapport with decision-makers, and researching, identifying and meeting customer needs and expectations
Liaison between the client and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Managed the creation and review of customer scorecards and ensured fulfillment of contractual commitments
Utilized analysis and interpretation of data (i.e., Tableau dashboards) to provide feedback and recommendations to customers regarding their use and ROI of our products and services
Provides demo support, meeting preparation/post-mortems, and meeting follow-ups with customers
Subject matter expert on both supply chain solutions and the customer’s logistics processes
Increased product knowledge within the market by displaying or demonstrating product features and benefits
Built and demonstrated understanding of the industry in which the customer resides and general transportation/supply chain needs. Utilizes this knowledge to guide clients’ use of Supply Chain solutions to improve efficiency and reduce overall costs
Within assigned account base, promoted sales by contacting representatives, leads, and/or prospected and presented products and services; including accurate descriptions of product features and benefits, quoting current pricing, and generating sales
Developed sales by up-selling and migrating current customers on products/services and expansion
Provided product information by answering inbound calls and questions from customers
Recommended changes in products, services, and policies and assists in developing and implementing agreed upon improvements
Assisted with the development of forecasts, budget, marketing plans, and collateral materials as directed